Dear Colleagues and Partners,
Our Code of Business Ethics has been specifically developed to channel all the positive values and universal rights into our workplace setting. Not only will this guideline help us to conduct our business responsibly and maintain trust and credibility with our clients, partners, franchisees, and other stakeholders, but also craete an inclusive work environment for all employees.
I expect each one of our employees and contracted parties to read this Code of Business Ethics with prudence, comply with it, and pay due diligence to ensure our translation, training, subtitling, copywriting, training, editing, and all other language services are in line with the principles, instructions, and guidelines hereof.
This is a reference document to guide our business conduct and lay down the foundation of our business. It takes responsibility and discipline to be a part of our team. So, make us proud.
Founder and CEO
This Code of Business Ethics applies to all Lingo Shack directors and employees, franchisees, as well as to all subcontracted officers and employees irrespective of their business lines. Such directors, employees, and subcontracted staff are referred to herein collectively as the “Covered Parties.” Lingo Shack and its employees are referred to herein collectively as the “Company.”
The Company is proud of the values with which it conducts business. It has and will continue to uphold the highest levels of business ethics and personal integrity in all types of transactions and interactions. To this end, this Code of Business Ethics shall (i) emphasise the Company’s commitment to ethics and compliance with all applicable laws; (ii) set forth the basic standards of ethical and legal behaviour; (iii) provide reporting mechanisms for known or suspected ethical or legal violations; and (iv) help in preventing and detecting wrongdoing.
Given the variety and complexity of ethical questions that may arise in the Company’s course of business, this Code of Business Ethics serves only as a rough guide. Confronted with ethically ambiguous situations, the Covered Parties should remember the Company’s commitment to the highest ethical standards and seek advice from supervisors, managers, or other appropriate personnel to ensure that all actions they take on behalf of the Company honour this commitment.
A conflict of interest exists when a person’s private interest interferes in any way with the interests of the Company. A conflict can arise when a Covered Party takes actions or has interests that may make it difficult to perform his or her work for the Company objectively and effectively.
Conflicts of interest may also arise when a Covered Party, or members of his or her family, receives improper personal benefits as a result of his or her position at the Company. Loans to, or guarantees of obligations of, Covered Parties and their family members may create conflicts of interest. It is almost always a conflict of interest for a Covered Party to work simultaneously for a competitor, customer, or supplier.
Conflicts of interest may not always be clear-cut, so if you have a question, you should consult with your supervisor or manager or, if circumstances warrant, the legal advisor of the Company. Any Covered Party who becomes aware of a conflict or potential conflict should bring it to the attention of a supervisor, manager or any other appropriate personnel or consult the procedures described in this Code.
Covered Parties are prohibited from availing of any opportunities that are discovered through the use of corporate property, information, or position without the consent of the Top Management of the Company.
No Covered Party may use corporate property, information, or position for improper personal gain and no employee may compete with the Company directly or indirectly. Covered Parties owe a duty to the Company to advance its legitimate interests whenever possible.
Covered Parties shall behave honestly and ethically at all times and with all people. They shall act in good faith, with due care, and shall engage only in fair and open competition, by treating competitors, suppliers, customers, and colleagues ethically. Stealing proprietary information, possessing trade secret information that was obtained without the owner’s consent, or inducing such disclosures by past or present employees of other companies is prohibited. No Covered Party should take unfair advantage of anyone through manipulation, concealment, abuse of privileged information, misrepresentation of material facts, or any other unfair practice.
The purpose of business entertainment and gifts in a commercial setting is to create good will and sound working relationships, not to gain unfair advantage with customers. No gift or entertainment should ever be offered or accepted by a Covered Party or any family member of a Covered Party unless it (1) is consistent with customary business practices, (2) is not excessive in value, (3) cannot be construed as a bribe or payoff and (4) does not violate any laws or regulations. The offer or acceptance of cash gifts by any Covered Party is prohibited. Covered Parties should discuss with their supervisors, managers, or other appropriate personnel any gifts or proposed gifts which they think may be inappropriate.
Covered Parties must maintain the confidentiality of confidential information entrusted to them, except when laws or regulations require disclosure. Confidential information includes all non-publicinformation that might be of use to competitors or harmful to the Company or its customers if disclosed. It also includes information that suppliers and customers have entrusted to the Company. The obligation to preserve confidential information continues even after employment ends.
All Covered Parties should endeavour to protect the Company’s assets and ensure their efficient use. Theft, carelessness, and waste have a direct impact on the Company’s profitability. Any suspected incident of fraud or theft should be immediately reported for investigation. The Company’s equipment should not be used for non-Company business, though incidental personal use is permitted.
The obligation of Covered Parties to protect the Company’s assets includes its proprietary information. Proprietary information includes intellectual property such as trade secrets, patents, trademarks, and copyrights, as well as business, marketing and service plans, engineering and manufacturing ideas, designs, databases, records, salary information and any unpublished financial data and reports. Unauthorized use or distribution of this information would violate Company policy. It could also be illegal and result in civil or criminal penalties.
Obeying the law, both in letter and in spirit, is the foundation on which the Company’s ethical standards are built. In conducting the business of the Company, the Covered Parties shall comply with all applicable laws, rules, and regulations at all levels in the country in which the branch of the Company has its registered office.
All Covered Parties should endeavour to avoid any practices that may have a negative impact on sacred resources or could, by whatsoever means, endanger environment. Go Green alternatives should always be opted to, whenever possible.
The Company adopts a “go green printing” policy, and encourages its staff and subcontractors to resort to eco-friendly options, whenever possible. For example, buying and using recycled paper and ink, and avoiding printing so long as it is not necessary.
The Company strives to promote and embrace the culture of go green travelling too. The option of buying and using only eco-friendly cars, and reducing travelling by air is highly recommended whenever it is possible. Tips and life hacks to promote responsible travelling will be circulated and shared regularly.
The Company strives to the best of its ability to comply with the United Nations Guiding Principles on Business and Human Rights (UNGPs). The Company adopts a "zero tolerance" policy towards any staff or person who violates any of the basic human rights or does not comply with this Code of Ethics.
It is the responsibility of every staff to keep the workplace free of discrimination and racism. Failing to follow this provision may result in warning or an automatic suspension from work.
The Company provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is prohibited. Improper interference with the ability of [Lingo Shack’s employees to perform their job duties may result in discipline up to and including discharge.
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“From those to whom privilege and opportunity are given, we have the right to expect much.”
Lingo Shack is a well-established Language Services Provider offering a wide range of professional services through its three official registered branches in Jordan, Egypt, and Switzerland. The Company is a sole proprietorship, and houses tens of in-house personnel and subcontracted staff. This year marks the 12th anniversary of Lingo Shack’s existence, and still aspires to continue making a difference in people’s lives.
Lingo Shack believes in the significant role the language industry plays in bridging the gaps, and facilitating the affairs of individuals and businesses. For these reasons; the Company feels indebted to society and responsible towards this world. We understand that the growth of our business is interlinked with the development of local communities, which explains the reason our attention is centred on fighting poverty and promoting economic and educational development of vulnerable groups.
Lingo Shack believes in universal values and consider that each corporate is indebted to the environment and society where it operates. To this end, Lingo Shack has developed a well thought out Code of Ethics to govern its operations and designed a Corporate Social Responsibility strategy to guide its actions and conduct in local communities.
This CSR Strategy focuses on the following four areas:
Lingo Shack is an equal employment opportunity employer and does not discriminate in any employer/employee relations based on race, colour, religion, sex, or any other basis.
The company has in place a bonus system to share part of its profits with its outstanding employees, and offers a fast-track promotion scheme to acknowledge the progress and hard work of its employees.
Lingo Shack believes that family always comes first, and hence allows single mothers and single fathers to work from home with flexible hours without deducting anything from their pay check.
Not only does the company contribute to the tuition fees of its employees who wish to continue their education, but also allows them to work on a part-time basis while still receive their pay check as full-timers.
Lingo Shack maintains a friendly workplace where employees from different levels interact with each other with integrity and in a respectful manner.
Lingo Shack endeavours to meet the changing needs of its valued customers and always view work requirements through their lenses. We take any complain and feedback seriously and always try to address it promptly and efficiently. Our support does not end once the delivery of service is completed, but rather extends to accommodate any further small requests and minor changes requested afterwards. Lingo Shack likes to keep its customers informed and educated about the different services it provides to avoid any misunderstanding and pitfalls and ensures transparency.
Lingo Shack has designed a well thought out Code of Ethics that all its staff and contracted personnel are obliged to follow. Lingo Shack honours all payments terms and takes issues pertaining to bribery and corruption very seriously.
Lingo Shack spares no effort to offer eco-friendly services. To this end, we work hard to protect environment by using recycled materials, whenever is possible.
Lingo Shack encourages all its personnel and contracted partners to follow its Go Green Transport strategy (see Code of Ethics).
Lingo Shack helps local community members by offering them both material and in-kind donations. The main beneficiaries of our support are local charity organisations and disadvantaged households and individuals.
In-kind support takes two different forms; offering some of our services free of charge or at discounted rates for humanitarian projects that have no or tight budgets, and allowing others to utilise our resources and assets free of charge to conduct community based activities.
Lingo Shack believes in the economic impact it can have on local communities. We endeavour to utilise our generated profits to create more job opportunities to promote the economic growth of local communities.
Lingo Shack maintains its reputation as a good employer thanks to its progressive salary scale, good incentive system, and on-job training through which it helps employees to learn and develop new skills.